Cross-channel customer relationship management.
Live Contract is the complete, integrated business solution.
Customers of today tick digitally and multimedial. They prefer fast, convenient channels in the dialogue and for administration. Channels that establish personal contact at the same time. No hotlines or complex menus that give them the runaround. Live Contract links channels and processes. As a multi-tenant capable solution, it facilitates individual telephone and video consulting, interactive online meetings, online chats, visual workflow processing and customer acquisition. Consultant and customer experience the conversation as if they were personally sitting across the table from each other. This promotes brand loyalty and customer proximity.
The Live Contract Satellite app allows you to pair a smartphone or tablet with your Live Contract account. As a result, features such as video or audio chat are also available - wherever you are.